Humanoid
Discontinued
FEATURED
SoftBank Pepper
SoftBank RoboticsWheeled social robot with emotion recognition for customer service and hospitality
Service/Hospitality
Lease Only
About SoftBank Pepper
Pepper stands 120 cm tall (4 feet), weighs 28 kg (62 lbs), and operates on a wheeled base with a tablet interface on its chest. Launched in 2014 as the world's first social robot with facial recognition and emotion detection, Pepper can converse in 15 languages, identify human emotions, and adapt responses accordingly. The robot features RGBD cameras, touch sensors, and cloud-connected AI. Over 27,000 units were deployed in retail, healthcare, hospitality, and education before production paused in 2021. Pepper remains operational in existing installations and represents a pivotal moment in consumer robotics history.
PROS
- + Pioneering emotion recognition and social interaction
- + highly engaging and recognizable presence
- + customizable roles via developer tools
- + supports multiple languages (15+)
- + well-suited for repetitive
- + simple social tasks.
CONS
- - New production has ceased (discontinued in 2021)
- - limited functionality for complex
- - non-scripted tasks
- - high total cost of ownership (purchase + required monthly fee)
- - mechanical and software reliability issues reported.
Use Cases
Customer welcoming and check-in
interactive visitor information and guidance
recreational assistance in elderly care
educational programming/STEM instruction
retail promotion and engagement.
Quick Specs
- Type
- Humanoid
- Market
- Service/Hospitality
- Availability
- Discontinued
- Price Range
- Lease Only
